GENERAL TERMS AND CONDITIONS (GTC)
https://fansbrands.it/ - effective from the following date: 2024-04-19
Preamble
Welcome to our website. Thank you for choosing us for your shopping. Your trust in us is highly appreciated.
These Webshop GCS were drawn up with the Fogyasztó Barát ÁSZF generator.
For any questions regarding these Terms and Conditions, the use of the website, specific products, the purchasing process or to discuss your individual needs with us, please contact our staff at the contact details below!
Imprint: Data of the service provider (seller, company)
Name : Pit Box Kft.
Registered office : 2600 Vác, Rózsa utca 3/A 1em. 2ajt.
Postal address : 2600 Vác, Rózsa utca 3/A 1em. 2ajt.
Registration Authority : Fővárosi Törvényszék Cégbírósága
Company Registration Number : 13-09-144768
Tax code : 23163885-2-13
Represented by : Chertes Levente Csaba
Phone number : +1 (213) 454-09-57
You can also contact us here : +44 20 4525 6774
Email : sales@fansbrands.com
Website: https://fansbrands.it/
Bank Account Number: HU62109180010000012171110064
SWIFT Code: BACXHUHB
Data protection registration number : NAIH-103878/2016
Hosting provider data
Name : UNAS Online Kft.
Registered office : 9400 Sopron, Kőszegi út 14.
Contact details : unas@unas.hu
Website : unas.hu
Name : Shopify Commerce Singapore Pte. Ltd.
Registered Office : 77 Robinson Road, #13-00 Robinson 77, Singapore 068896 Contact Details :
Website: https://www.shopify.com/
Definitions
Product : any movable good, including water, gas and electricity, presented in containers, bottles or otherwise in limited quantities or with a specific volume, and
movable goods that include or are connected to digital content or digital services in such a way that the Product would not be able to be used for its intended purposes without the digital content or digital services in question (hereinafter: Product containing digital elements)
offered for sale on the website.
Product containing digital elements : movable things that include or are connected to digital content or digital services in such a way that the Product would not be suitable for its intended purposes without the digital content or digital services in question.
Parties : the Seller and the Buyer jointly
Consumer : a natural person acting for purposes other than his/her independent occupation and economic activity and who purchases, orders, receives, uses, exploits or is in relation with the goods. Recipient of a commercial communication, offer. Regulation for the Conciliation Board in its application - on the online resolution of consumer disputes, as well as Regulations 2006/2004/EC and 524/2013/EU of the European Parliament of 21 May 2013 amending Directive 2009/22/EC with the exception of the application of the Council Decree - in addition to the above, a consumer is considered to be acting for purposes other than his/her independent professional and economic activity, separately a civil organization according to the law, an ecclesiastical legal person, a condominium, a building cooperative that purchases goods, orders, receives, uses, uses, or commercial communication or offer relating to the goods recipient. Within the internal market, based on the nationality of the buyer, place of residence or place of establishment, with unjustified restrictions of content based on territory and other forms of discrimination against, and Regulations 2006/2004/EC and (EU) 2017/2394, as well as of the European Parliament and of the European Parliament and for the purposes of the Council Regulation [hereinafter: Regulation (EU) 2018/302], a consumer is considered in addition to the above, a business which is considered a customer within the meaning of Regulation (EU) 2018/302
Consumer contract : a contract in which one of the parties qualifies as a consumer.
Digital content: data produced or supplied in digital form.
Functionality : the ability of the Product containing digital elements, digital content or a digital service to fulfill its intended purposes
Manufacturer : the producer of the Product or, in the case of imported Products, the importer who introduces the Product into the territory of the European Union, or any other person who presents himself as the manufacturer by indicating his name, trademark or other distinctive sign on the Product
Interoperability : the ability of the Product containing digital elements, digital content or a digital service to cooperate with hardware and software other than those normally used with the same type of Product, digital content or digital services.
Compatibility : the ability of the Product containing digital elements, digital content or a digital service to cooperate, without the need for conversion, with hardware and software other than those normally used with the same type of Product, digital content or digital service.
Website : the website used to conclude the contract.
Contract : a sales contract concluded between the Seller and the Buyer via the Website and email.
Durable medium : any device that allows the consumer or the Company to store data addressed to him personally, in a way that makes them accessible in the future, for a period of time adequate in relation to the purpose of the data, and to view the stored data in an unchanged form.
Device enabling distance communication : a device capable of issuing a contractual statement, for the purpose of concluding a contract, without the physical presence of the parties. In particular, such a device is an addressed or unaddressed form, a standard letter, an advertisement placed on a printed product with an order form, a catalogue, a telephone, a fax or a device providing access to the Internet.
Distance contract : a consumer contract concluded under an organised distance selling system for the supply of products and services under the contract, without the simultaneous physical presence of the parties, in such a way that the contracting parties use a device enabling distance communication only for the purpose of concluding the contract.
Business : a person acting in the course of his or her profession, occupation or business Buyer/You : a person who makes an offer to purchase and enters into a contract via the Website
Guarantee : in the case of contracts concluded between the consumer and the company (hereinafter: consumer contract), the guarantee is
contract with the consumer),
- commercial guarantee for the execution of the contract, voluntarily assumed by the Company for the correct execution of the contract, beyond or in the absence of any obligation provided by law, and 2. mandatory legal guarantee,
in accordance with the Hungarian Civil Code
Purchase Price : the amount due for the Product and for the supply of digital content.
Relevant Read
The provisions of Hungarian laws and regulations shall apply to the Agreement, including, but not limited to, the following:
CLV Consumer Protection Act 1997
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
Act V of 2013 on the Hungarian Civil Code
Government Decree 151/2003 (IX.22.) on the mandatory guarantee for durable goods
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and companies
Decree 19/2014. (IV.29.) of the Minister of National Economy on the procedural rules for the management of guarantee and surety rights relating to durable goods sold under contracts between consumers and companies
Act LXXVI of 1999 on Copyright
Act CXII of 2011 on informational self-determination and freedom of information.
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified geoblocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment in the internal market and amending Regulations (EU) 2006/2004/EC and (EU) 2017/2004.
2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC (General Data Protection Regulation)
Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts for the purchase of goods, supply of digital content and digital services between consumers and companies.
Scope of application and acceptance of the GTC
The content of the contract concluded between us is determined, in addition to the provisions of the binding laws in this area, by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC establish the rights and obligations of the customer and the company, the conditions for entering into the contract, the terms of performance, the terms and conditions of delivery and payment, the rules of liability and the conditions for exercising the rights of withdrawal.
Technical information necessary for the use of the Website not included in these GTC will be provided by additional information available on the Website.
Before placing an order, the user is required to familiarize himself with the provisions of these GTC.
Language and form of the contract
The language of contracts concluded under these GTC is English.
Contracts entered into under these GTC are not considered written contracts and such contracts will not be archived by the Seller.
FansBRANDS® - Official Motorsports Store
Electronic invoicing
Our company applies electronic invoicing in accordance with Article 175 of Law CXXVII of 2007. By accepting these GTC, you consent to the application of electronic invoicing.
Prices
Prices are in EUR, including VAT at 22%. The Seller may change prices from time to time for reasons of commercial policy. Such price changes will not affect contracts already concluded. In the event that the Seller has indicated an incorrect price and an order has been received for the Product in question, but the parties have not yet concluded a contract, the Seller will act in accordance with the section "Procedure in the event of an incorrect price".
Procedure in case of incorrect price
The following is considered to be a clearly incorrect price:
A price equal to 0,
a price reduced by a discount, if the discount is indicated incorrectly (for example, in the case of Products whose price is 1000 with a 20% discount, a price of 500 is indicated).
If the price is indicated incorrectly, the Seller offers the opportunity to purchase the Product in question at the real price and the Buyer, taking into account this information, can decide whether to order the Product in question at that real price or cancel the order without any negative legal consequences.
Complaints Management and Remedies
The consumer may submit complaints relating to any Product or the Seller's activity to the contact details indicated below:
If the consumer has a warranty complaint relating to the Products or the behaviour of the Seller, the complaint relating to the activities or omissions of the Seller can be submitted to the contact details and in the manner indicated below:
In writing via the following website: https://fansbrands.it/
In writing via the following email address: sales@fansbrands.com
In writing by post: 2600 Vác, Rózsa utca 3/A 1em. 2ajt.
The consumer may submit a complaint to the Company, verbally or in writing , regarding the conduct, activities or omissions of the Company, or of a person acting on behalf of or for the benefit of the Company, directly related to the distribution or sale of Products to consumers.
The Company is obliged to investigate a complaint submitted verbally without delay and to provide a remedy, if necessary. If the consumer is not satisfied with the way the complaint has been addressed or if the complaint cannot be examined immediately, the Company is obliged to take note of the complaint and its position in relation to it without delay and, in the case of a complaint submitted in person, to deliver a copy to the consumer on the spot. If the verbal complaint has been submitted by telephone or other electronic communication services, the recording, together with a substantive response, must be sent to the consumer no later than 30 days, in accordance with the provisions for the obligation to respond to written complaints. Otherwise, the Seller will act in relation to written complaints as follows. Unless a directly applicable legal act of the European Union provides otherwise, the Company shall send a substantive response to written complaints within thirty days of their receipt and take measures to communicate it. A shorter term may be established by any law or regulation, a longer term may only be established by a regulatory act. If a complaint is rejected, the Company must state the reasons justifying the rejection. The Company must assign a unique identification number to each verbal complaint communicated by telephone or by an electronic communication service.
If the complaint is rejected, the Seller must inform the consumer in writing that, depending on the nature of the complaint, which authority or conciliation body can initiate the procedure.
The information must also include the competent authority and the place of residence of the consumer, the seat of the conciliation body in the place of residence, telephone and internet contact details and postal address. The information must also indicate whether the company has made a general statement of presentation regarding the decision of the Conciliation Council.
decision of the Conciliation Council.
If the consumer's complaint is rejected, the consumer has the right to contact the competent local authority or the conciliation body indicated by him in the application.
The Conciliation Board - unless the consumer requests a personal hearing - conducts the hearing without personal presence, by means of an electronic device providing simultaneous transmission of sound and images and which takes place online (hereinafter: online hearing). The company is obliged to cooperate in the procedure of the conciliation board in which it is obliged to submit its response within the time limits set out in the invitation of the conciliation board to be sent to the board itself. With regard to online dispute resolution in consumer matters, as well as the Regulation of 21 May 2013 amending Regulation 2006/2004/EC and Directive 2009/22/EU, with the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council, the company is obliged to ensure the participation of a person authorised to establish a transaction in the hearing. In an online hearing, the representative of the company authorised to establish a transaction must participate online. If the consumer requests a personal hearing, the business will settle the matter and its authorized representative must at least attend the hearing online.
If the dispute between the seller and the consumer is not resolved during negotiations, the consumer has the following remedies available:
Consumer protection procedure
You can file a complaint with the consumer protection authorities. If the consumer notices a violation of his consumer rights, he has the right to file a complaint with the competent authority based on his place of residence or stay. After assessing the complaint, the authority decides whether to conduct a consumer protection procedure. The tasks of the administrative authorities of first instance are performed by the Government Offices of the capital and counties competent based on the place of residence or stay of the consumer, the list of which is available here: https://www.kormanyhivatalok.hu/ .
Legal proceedings
The customer has the right to initiate legal proceedings to enforce his right arising from a consumer dispute within the framework of civil proceedings, in accordance with Act V of 2013 on the Hungarian Civil Code and the provisions of Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Body Procedure
If the consumer's complaint is rejected, the consumer has the right to appeal to the competent authority of his place of residence or to the Conciliation Body indicated by him in the application. The condition for initiating the Conciliation Body procedure is that the consumer directly attempts to resolve the dispute with the company concerned.
The Conciliation Board - unless the consumer requests a personal hearing - holds the hearing online without personal presence and via an electronic device providing simultaneous audio and video transmission (hereinafter: online hearing).
The company is obliged to cooperate in the conciliation board procedure, whereby it is obliged to send its response to the conciliation board's invitation within the prescribed time limits. With the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC, the company has the right to create a conciliation at the hearing is obliged to ensure the participation of a person. In the online hearing, the company representative authorised to create a transaction must participate online. If the consumer requests a personal hearing, the company representative authorised to create a transaction must at least participate in the online hearing.
More information about the Conciliation Bodies is available here:http://www.bekeltetes.hu More information about the Conciliation Bodies with territorial competence is available here: https://bekeltetes.hu/index.php?id=testuletek
The contact details of some territorially competent conciliation bodies:
Budapest Conciliation Body
Address: Budapest Jurisdiction: Budapest
Contact:
Address: 1016 Budapest, Krisztina krt. 99. I. am. 111.
Postal address: 1253 Budapest, Pf.:10.
Phone: 06-1-488-2131
E-mail: bekelteto.testulet@bkik.hu
Website:bekeltet.bkik.hu
Baranya County Conciliation Body
Address: Pécs
Jurisdiction: Baranya County, Somogy County, Tolna County
Contact:
Address: 7625 Pécs, Majorossy I. u. 36.
Phone: 06-72-507-154
E-mail: info@baranyabekeltetes.hu
Website: baranyabekeltetes.hu
Conciliation body of Borsod-Abaúj-Zemplén county
Address: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County
Contact:
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: 06-46-501-090
Email: bekeltetes@bokik.hu
Website: bekeltetes.borsodmegye.hu
Conciliation Body of Csongrád-Csanád County
Address: Szeged
Jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County
Contact:
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: 06-62-554-250/118
E-mail: bekelteto.testulet@cskik.hu
Website: bekeltetes-csongrad.hu
Conciliation Body of Fejér County
Address: Szekesfehervar
Jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County
Contact:
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone: 06-22-510-310
E-mail: bekeltetes@fmkik.hu
Website: www.bekeltetesfejer.hu
Conciliation Body of Győr-Moson-Sopron County
Address: Győr
Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County
Contact:
Address: 9021 Győr, Szent István út 10/a.
Phone: 06-96-520-217
E-mail: bekeltetotestulet@gymskik.hu
Website: bekeltetesgyor.hu
Conciliation Body of Hajdú-Bihar County
Address: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County
Contact:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710
Email: bekelteto@hbkik.hu
Pest County Conciliation Body
Address: Budapest Jurisdiction: Pest County
Contact:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Phone: 06-1-792-7881
Email: pmbekelteto@pmkik.hu
Website:panaszrendezes.hu
Website:hbmbekeltetes.hu
Online dispute resolution platform
The European Commission has created a website where consumers can register to have the possibility of resolving their legal disputes related to online purchases by submitting a claim, thus avoiding legal proceedings. In this way, consumers can assert their rights without, for example, being prevented from doing so by distance.
If you want to make a complaint about a product or service purchased online and you don't necessarily want to go to court, you can use online dispute resolution tools.
On the portal, you and the trader against whom you have lodged a complaint can choose together the dispute resolution body to which you wish to turn for the handling of the complaint. The online dispute resolution platform is available here:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright
FansBRANDS® - Official Motorsport Fan Shop
In accordance with paragraph (1) of Article 1 of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the website qualifies as copyrighted material, therefore all its parts are protected by copyright. In line with paragraph (1) of Article 16 of the Copyright Act, unauthorized use of graphic and software solutions, computer programs of the website or the use of any application that can be used to modify the website or any part of it is prohibited. Any material from the website and its database may be used, even with the written consent of the rights holder, only with reference to the website and with indication of the source. The rights holder is: Pit Box Kft.
Evaluations by Fogyasztó Barát
We hereby inform Buyers that the Seller uses the Fogyasztó Barát rating system on its website. The rating system does not allow individual Products to be rated, but only the Seller (the Webshop). The following technical measures of the rating system ensure that only actual customers can submit ratings:
- The system works independently of the webshop using it, so that the evaluation WIDGET opens after the purchase and the evaluations are stored by Fogyasztó Barát (JUTASA Kft.) in its own system.
- Reviews can also only be submitted by actual customers, by sending an email after purchase to the email address provided to Fogyasztó Barát.
The web shop using the rating system does not have the technical possibility to delete either ratings or reviews.
As a result, the system contains only ratings and reviews from real customers and displays both positive and negative reviews without any distinction.
More Ratings What Fans Think About Us
We never hide: evaluate us at any time and in any place. In fact, when we happen to change, we always ask everyone to evaluate us and write to us if they encounter problems. We can make changes and progress only if we pay attention to criticism ;-)
The ratings below were not invented by us, you can find them at the official source. And many more ;-) It is not possible that so many people are wrong...
You can also write about us or read other opinions on the following channels: Trustindex.io - https://www.trustindex.io/reviews/www.fansbrands.hu
Trustpilot.com - https://www.trustpilot.com/review/www.fansbrands.com
Google - https://g.page/r/CY3Sy7_I1tthEB0/review
Facebook - https://www.facebook.com/fansbrands/reviews/?ref=page_internal
Exclusion clause, code of conduct
If any section of the GTC is found to be legally incomplete or ineffective, the remaining sections of the contract will remain valid and the relevant laws will apply in place of the ineffective or incorrect part.
The Seller does not have a code of conduct under the law on the prohibition of unfair commercial practices towards customers.
Information on the operation of the Product containing digital elements and on the applicable technical protection measures
The accessibility of the servers that provide the data on the website is more than 99.9% per year. The entire content of the data is regularly backed up, so that in case of problems, the original content of the data can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with an adequate level of encryption, and hardware support integrated into the processor is used for its encoding.
Information on the essential properties of the Products
Information on the essential properties of the Products available for purchase on the Website is provided in the description of each Product.
Correction of data entry errors - Responsibility for the accuracy of the data provided
During the ordering process, before finalizing the order, you can change the data entered at any time (by clicking on the back button of the browser, the previous page will open, so you can correct the data entered even if you have already moved to the next page). Please note that it is your responsibility to ensure the accuracy of the data entered, as the Products will be invoiced and delivered based on the data provided by you. Please also note that an incorrectly entered email address or the exhaustion of the memory space linked to the email box may result in the non-delivery of the confirmation and prevent the conclusion of the contract. If the Buyer has finalized the order and discovers an error in the data provided, he must initiate the modification of the order in question as soon as possible. The Buyer may report the intention to modify the incorrect order by an email sent from the email address provided by the Buyer when placing the order or by telephone.
Use of the Website
The purchase is not subject to registration.
FansBRANDS® - Official Motorsports Store
Product selection
By clicking on the product categories on the Site, you can select the desired product family and the individual product within it.
Product inside it. By clicking on each product, you will find the photo, the item number, the description and the price of the Product. At the time of purchase, the user will have to pay the price indicated on the website.
Adding products to cart
After selecting the Product, you can add the items, in the desired quantity, to the cart by clicking on the "Add to cart" button, without obligation to purchase or pay, as adding the Products to the cart does not constitute an offer.
We recommend that you place the Products in the shopping cart even if you are not sure whether you want to purchase a certain Product or not, because in this way you will have an overview of the items selected at that moment and can view and compare them on your screen with just one click. The contents of the shopping cart can be changed freely until the order is completed (until you click on the "Send order" button), i.e. you can remove items from the shopping cart or add others as you wish, or you can change the quantity of the items.
If you add the selected product to the cart, a separate window appears with the words "Product added to cart". If you do not want to select any more items, click the "Go to cart" button. If you want to view the selected product again or add more products to the cart, click the "Back to products" button.
View Cart
While using the Website, you can check the contents of your cart at any time by clicking on the "Your Cart" button at the top of the page. This gives you the option to remove items from your cart or change the desired quantity. After clicking the "Update Cart" button, the system displays the information corresponding to the modified data, including the price of the products added to the cart.
If you do not wish to select any other items, you can continue your purchase by clicking the "Proceed to Checkout" button.
Communication of customer data
After clicking the "Proceed to checkout" button, the contents of your shopping cart and the full purchase price to be paid in the event of purchasing the selected Products will be displayed. In the "Delivery options" box, you can select an option depending on whether you wish to collect the ordered Products yourself (collection) or request delivery. If you select delivery, the system will indicate the delivery cost to be paid in the event that you place your order.
You can enter your email address in the "User data" text box and your first and last name, address and telephone number in the "Billing data" text box. In the "Delivery data" text box, the system will automatically save the data provided in the "Billing data" box. If you require delivery to a different address, please uncheck the corresponding box. You can enter additional details in the "Additional details" text box.
Order Review
After completing the text boxes above, you can proceed with the order by clicking the "Continue" button, or delete/modify the data previously entered by clicking the "Cancel" button and return to the contents of the cart. After clicking "Continue", you will be taken to the "Review Order" page. Here you will see a summary of the data previously provided, including the contents of the cart, user, billing and delivery data and the amount to be paid (you can no longer change this data except by clicking the "Back" button).
Finalizing the order (offer)
If you have made sure that the cart contains the Products you wish to purchase and that your data has been entered correctly, you can finalise the order by clicking on the "Pay now" button. The information entered on the Site does not constitute an offer by the Seller to conclude a contract. In the case of orders pursuant to these
CGC, the user qualifies as a bidder.
By clicking the "Pay Now" button, you expressly acknowledge that your offer is deemed to be made and that your statement, provided it is confirmed by the Seller in accordance with these GTC, entails an obligation to pay. You will be bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller in accordance with these GTC within 48 hours, the binding period of your offer will expire.
Order processing, contract conclusion
You can place your order at any time. The Seller will confirm your offer at the latest on the next working day after you sent the offer. The contract will be concluded when the confirmation email sent by the Seller is available in your email system.
Payment Methods
Bank transfer
You can pay for the Products by bank transfer.
Cash payment
If you wish to pay the value of the order upon receipt of the package, select the "Cash on delivery" payment method.
Credit card payments
In our webshop you can pay quickly and securely by credit card.
PayPal
PayPal is available to customers in over 200 countries as a simple and secure payment method.
PayPal offers many benefits that make online purchases easier and faster, while maintaining the security of your banking data:
Email address and password. That's all you need to pay or complete a bank transfer through the PayPal system.
You can leave your credit card in your wallet.
You do not need to deposit money into your PayPal account for payment. All you need to do is assign your bank card to your PayPal account, and you only need to do this once, at the beginning of the process.
PayPal is a globally recognized payment method, a guarantee of secure transactions, with which you can pay for products online in 26 different currencies.
Sign up for PayPal and simplify your online payments.
Wordline Six Payment Service
FansBRANDS® - Official Motorsport Fan Store
Online payment solution.
Learn more: https://www.six-payment-services.com/en/home.html Stripe
In the Webshop you can select the Stripe payment solution.
For more information about Stripe in English, visit this site.
Delivery methods, shipping costs
GLS Courier
Your package will be delivered by GLS courier.
For more information, please visit: https://glsitaly.service-now.com/gls_create_report
GLS collection points .
Door-to-door delivery by courier is the most popular delivery method for online purchases, however the percentage of those who choose personal collection increases every year. Customers can collect their ordered products conveniently, respecting their daily commitments, through GLS collection points, where they can pay in cash.
GLS collection points are located in easily accessible places, such as shopping malls, petrol stations, bookshops or other busy shops. Most of them are open late and also on weekends, which is convenient for customers who want to collect or send parcels. GLS sends an email or text message to notify the customer of the arrival of the parcel. The customer can collect the parcel at any time within 5 working days, in compliance with the opening hours of the indicated collection point.
Home delivery with UPS standard shipping service
FansBRANDS® - Official Motorsport Fan Store
Only in the European Union. Delivery time: 4-8 working days. Free delivery above 150€.
For more information, visit the website.
Home delivery by GLS in the EU
FansBRANDS® - Official Motorsports Store
Shipping time: 2-9 business days.
The parcel will be delivered by GLS courier employees to the indicated delivery address. You will receive a notification via EMAIL about the delivery details.
For more information, visit the website.
Deadline for compliance
The general deadline set for processing the order is a maximum of 30 days from the order confirmation. In case of delay by the Seller, the Buyer has the right to set an additional deadline. If the Seller does not respect the additional deadline, the Buyer may withdraw from the contract. Delivery terms that may differ from the general delivery term are always indicated for each delivery method.
Reservation of rights, ownership clause
If you have previously ordered the Products but have not taken delivery of them or collected them (except where you have exercised your right of withdrawal), or if they have been returned to the Seller with the indication "Unclaimed", the Seller will only fulfill your order on condition that you pay the full purchase price and delivery costs in advance.
The Seller may withhold delivery of the Product until it is satisfied that the price of the Products has been successfully paid using the electronic payment solution (including the case where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price in the currency of the Buyer's Member State, and the Seller does not receive the full amount of the purchase price and delivery costs due to conversion costs and other bank fees and costs). If the price of the Product has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.
Cross-border sales
The Seller does not distinguish between Buyers who purchase through the Website in the territory of Hungary and those who do so outside the territory of Hungary but within the territory of the European Union. Unless otherwise provided in these GTC, the Seller ensures the delivery/collection of the Products within the territory of Hungary.
The provisions of these GTC also apply to purchases made outside Hungary, it being understood that for the purposes of this section,
"Buyer" means a consumer who is a citizen or resident of a Member State or a company established in a Member State, who purchases products or uses services within the European Union for the sole purpose of making an end-use. "Consumer" means a natural person who acts outside his or her trade, business, craft or profession.
The language of communication and purchase is mainly Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.
The Seller is not required to comply with any non-contractual requirements, such as labelling or industry-specific requirements, laid down by the national legislation of the Buyer's Member State in relation to the Products in question, nor to inform the Buyer of such requirements.
Unless otherwise specified, the Seller applies the VAT applicable in Hungary to each Product.
The Buyer may exercise its remedies in accordance with these GTC.
If an electronic payment solution is used, payment will be made in the currency specified by the Seller,
The Seller may withhold delivery of the Product until it is satisfied that the price of the Products and the delivery fee have been fully and correctly paid using the electronic payment solution (including the case where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price (delivery fee) in the currency of the Buyer's Member State, and the Seller does not receive the full amount of the purchase price and delivery fee due to conversion costs and other bank fees and costs). If the price of the Product has not been fully paid, the Seller may ask the Buyer to supplement the purchase price.
In order to ensure delivery of the Product, the Seller offers non-Hungarian Buyers the same delivery options as Hungarian Buyers.
If, under the GTC, the Buyer has the option to request delivery of the Product within the territory of Hungary or the territory of any other EU Member State, non-Hungarian Buyers may also opt for any delivery method indicated in the GTC.
If, in accordance with the GTC, a Buyer can choose the option of collecting the Product, non-Hungarian Buyers can also choose this option.
Otherwise, the Buyer may request to arrange the transport of the Product at his own expense. Hungarian Buyers are not allowed to choose this option.
The Seller will fulfill the order after payment of the delivery fee and if the Buyer does not pay the delivery fee to the Seller or if the Buyer does not independently organize the transportation of the Product until a pre-determined date, the Seller will terminate the contract and refund the Buyer the purchase price paid in advance.
Consumer Information
Information on the right of withdrawal for individual buyers
According to point 3 of paragraph (1) of Section 8:1 of the Hungarian Civil Code, only natural persons acting outside the scope of their profession, occupation or business activity qualify as consumers, therefore legal persons are not entitled to exercise the right of withdrawal without justification.
Pursuant to Article 20 of Government Decree 45/2014 (II. 26.), consumers have the right of withdrawal without justification. Consumers may exercise the right of withdrawal within a certain period, which runs a) in the case of contracts for the sale of Products, aa) from the date of purchase of the Product,
- ab) in the case of sale of multiple Products, if each Product is delivered at a different time, from the date on which the last Product is delivered
is received by the consumer or by a third party, other than the carrier, designated by the consumer, where this period is 180 days.
The withdrawal period provided for by Government Decree 45/2014. (II. 26.) is 14 days, and the additional period for withdrawal is voluntarily assumed by the Seller in these GTC, in addition to the period prescribed by law.
The provisions of this section do not affect the consumer's right to exercise the right of withdrawal provided for in this section even in the period between the day of conclusion of the contract and the day of receipt of the Product.
If the offer to conclude the contract was made by the consumer, the latter has the right to withdraw from the offer, which ends the binding period of the offer to conclude the contract.
Declaration of withdrawal, exercise of the right of withdrawal or resolution of the consumer
The consumer may exercise the right under Article 20 of Government Decree 45/2014 (II. 26.) by means of a clear declaration to that effect or by using the declaration form which can also be downloaded from the website.
Validity of the consumer's withdrawal declaration
The right of withdrawal is considered exercised promptly if the declaration is sent by the consumer within the deadline. The deadline is: 180 days.
In case of written withdrawal or termination, it is sufficient to send the declaration of withdrawal or termination within 14 days.
The withdrawal period provided for by Government Decree 45/2014. (II. 26.) is 14 days, and the additional withdrawal period is voluntarily assumed by the Seller in these GTC, in addition to the period prescribed by law. The burden of proving that the consumer has exercised the right of withdrawal in accordance with this provision lies with the consumer.
After receiving it, the Seller is required to confirm the Buyer's withdrawal declaration on a computer medium.
Seller's obligations in the event of consumer withdrawal
Seller's Refund Obligation
If, in accordance with Article 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, the Seller will refund the full amount paid by the Buyer as consideration within 14 days, including costs incurred in connection with the provision, such as delivery costs. Please note that this provision does not apply to additional costs incurred as a result of choosing a delivery option other than the least expensive standard delivery method.
How the Seller fulfills its refund obligation
In the event of withdrawal or termination exercised in accordance with Article 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the refundable amount to the consumer using the same payment method used by the consumer. With the explicit consent of the consumer, the Seller may use a different payment method, but the consumer may not be charged any additional costs. The Seller shall not be liable for any delays resulting from incorrect and/or inaccurate indication of the current account number or postal address by the consumer.
Additional costs
If the consumer has expressly chosen a delivery option other than the least expensive standard delivery method, the Seller will not be required to reimburse the costs incurred as a result of this choice. In this case, our obligation to reimburse will only include the standard delivery costs indicated.
Right to withhold performance
The Seller may withhold the amount due to the consumer until the latter has returned the Product or has demonstrated beyond doubt that he has returned it; between these two dates, the first will be taken into account. We cannot accept shipments sent cash on delivery or with payment to the recipient service.
Consumer obligations in the event of withdrawal or termination of the contract
Product Return
If, in accordance with Article 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, he is obliged to return the Product or deliver it to the Seller or to the person designated by the Seller for the acceptance of the Products, without delay but at the latest within fourteen days of the communication of the withdrawal. The obligation to return is considered fulfilled promptly if the consumer sends the Product before the deadline expires.
Bear the direct costs incurred in relation to the return of the Product
The direct costs of returning the Product are borne by the consumer. The Product must be sent to the Seller's address. If, after the start of the service, the consumer withdraws from the contract for the provision of services concluded outside of business premises or as a distance contract, he is obliged to pay the Company a fee commensurate with the service provided up to the date of notification of withdrawal. This commensurate amount owed by the consumer must be determined on the basis of the total amount of the consideration established in the contract, adding the applicable taxes. If the consumer demonstrates that the total amount thus determined is excessively high, the commensurate amount must be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we cannot accept shipments sent cash on delivery or with payment to the recipient service.
Consumer liability for depreciation
The consumer is responsible for the depreciation resulting from use beyond that necessary to determine the nature, properties and functioning of the Product.
The right of withdrawal cannot be exercised in the following cases
The Seller expressly acknowledges that it is not possible to exercise the right of withdrawal in the cases listed in paragraph (1) of Article 29 of Government Decree 45/2014 (II.26.):
- after the complete performance of the service, however, if the contract provides for a payment obligation for the consumer, this exception can only be invoked if, before the start of the performance, the consumer has expressly consented and acknowledged the fact that he will lose the right of withdrawal as soon as the contract is completely performed by the Company;
- in the case of Products or services whose price or consideration depends on fluctuations in the financial market which cannot be influenced by the Company and which are possible even during the period set for exercising the right of withdrawal;
- in the case of non-prefabricated Products which have been produced on the basis of the instructions and express request of the consumer, or in the case of Products which have been clearly adapted to the consumer;
- in the case of perishable or short-lived products;
- in the case of Products with closed packaging, which cannot be returned once opened after delivery for health protection or hygiene reasons;
- in the case of Products which, by their nature, are inseparably mixed with other Products after delivery;
- in the case of alcoholic beverages whose actual value depends on fluctuations in the financial market which cannot be influenced by the Company, and whose price has been agreed by the parties at the time of conclusion of the sales contract, but the contract will be executed only after the thirtieth day from the conclusion of the contract;
- in the case of service contracts in which the Company approaches the consumer at the latter's explicit request to carry out urgent repair or maintenance work;
- as regards the sale and purchase of audio and video recordings in sealed packaging, or copies of computer software, if the consumer has opened the packaging after delivery;
- for newspapers, magazines and periodicals, with the exception of subscription contracts;
- in the case of contracts concluded at a public auction;
- except for accommodation services, in the case of contracts for the provision of accommodation, transport, car rental, catering services or for services relating to recreational activities, if a deadline or time limit for performance has been set in the contract;
- as regards digital content supplied on a non-physical data carrier, if the Seller has begun its performance with the express and prior consent of the consumer, and if the consumer, simultaneously with such consent, has acknowledged the fact with a declaration that he will lose the right of withdrawal as soon as the performance has begun, and the Company has sent a confirmation to the consumer.
Information on product liability and implied warranty in relation to the guarantee of conformity of the Products in case of contracts with consumers
This section of consumer information has been drawn up on the basis of paragraph (3) of Article 9 of Government Decree 45/2014 (II.26.), with reference to Annex No. 3 thereof.
This Consumer Information applies only to Buyers who qualify as consumers; rules applicable to non-consumer Buyers are included in a separate chapter.
Contractual performance requirements in the case of contracts with consumers
General contractual performance requirements for products and products containing digital elements sold under a consumer contract
At the time of performance, the Products and the performance must meet the requirements set out in Government Decree 373/2021 (VI.30.).
For the performance to be contractual, the Product which serves as the object of the contract must
conform to the description, quantity, quality and type established in the contract; must have the functionality, compatibility, interoperability and other properties established in the contract
be suitable for any purpose specified by the consumer, which the consumer has brought to the Seller's attention at the latest at the time of conclusion of the contract and which the Seller has accepted
have all accessories and user manuals specified in the contract, including commissioning instructions, installation instructions and operating instructions.
commissioning instructions, installation instructions and customer service, and provide updates as set forth in the contract.
In order for the performance to be contractual, the Product which is the object of the contract must also
be suitable for the purposes envisaged for the same type of Products by law, by technical standards or, in the absence of technical standards, by the code of conduct that governs it
conform to the quantity, quality, performance and other properties that the consumer can reasonably expect, in particular with regard to functionality, compatibility, accessibility, continuity and safety, usual for the same type of goods, taking into account public statements, in particular those made in an advertisement or on a label, by the Seller, his representative or any other person involved in the sales chain on the specific properties of the Products
are equipped with all the accessories and instructions that the consumer can reasonably expect, including packaging and installation instructions, and
comply with the properties and description of the Product presented as a sample or model, or made available as a trial version by the Company before the conclusion of the contract.
The Product does not have to conform to the above public statements, if the Seller demonstrates that
was not and should not have been aware of the public statement in question
the public statement in question was properly corrected up to the time of the conclusion of the contract, or the public statement in question could not influence the rights holder's decision to enter into the contract.
Requirements for contractual performance in the case of the sale of products under a consumer contract
The seller's performance is defective if the defect in the product is due to unprofessional commissioning, provided that
- a) the commissioning is part of the sales contract and has been carried out by the Seller or the responsibility lies with the Seller in this respect; or
Seller in this regard; or
- b) the commissioning was to be carried out by the consumer and the non-professional commissioning results from failure to follow the commissioning instructions provided by the Seller or, in the case of Products containing digital elements, by the digital content or digital service provider.
If, under the sales contract, the commissioning of the product is carried out by the Seller or the responsibility lies with the Seller in this respect, the performance shall be deemed to be completed by the Seller upon completion of the commissioning.
If, in the case of a Product containing digital elements, the sales contract provides that the digital content or digital services are to be supplied continuously for a defined period of time, the Seller will be liable for the defect of the product relating to the digital content if the defect occurs or becomes detectable within two years of delivery of the product in the case of a continuous service provided for a period not exceeding two years.
Requirement of contractual fulfillment in the case of the sale of products containing digital elements within the scope of a consumer contract
In the case of products containing digital elements, the Seller must ensure that the consumer is informed and provided with updates relating to the digital content of the product or the digital service connected to it, including security updates, if the updates are necessary to maintain the contractual nature of the product.
The Seller shall ensure the availability of updates for a period of time
which the consumer can reasonably expect based on the type and purpose of the product and the digital elements, as well as the individual circumstances and the nature of the contract, if the sales contract prescribes the one-off provision of updates.
sales contract provides for the one-off supply of the digital content or digital service; or
two years from delivery of the product, in the case of continuous service for a period not exceeding two years, if the sales contract provides for the continuous supply of digital content for a defined period.
If the consumer, within a reasonable time, does not install the updates made available, the Seller will not be liable for the defect of the product provided that the defect arises exclusively from the lack of the relevant update, provided furthermore that
- a) the Seller has informed the consumer of the availability of the update and of the consequences of its failure to install it; and
- b) the failure to install the update by the consumer or the defective installation of the update by the consumer is not attributable to deficiencies in the installation instructions provided by the Seller.
Defective performance cannot be established if the consumer, at the time of concluding the contract, received separate information that a certain property of the product differs from the properties prescribed herein, and this difference was separately and expressly recognized by the consumer at the time of concluding the contract.
Contractual performance requirements for digital content sold under a consumer contract in the event of a sale
The seller provides and makes available to the consumer the digital content. The parties are different in the absence of an agreement by him, the Seller without undue delay after the conclusion of the contract provides the consumer with the latest digital content available at the time of signing the version of the contract.
The service is considered completed if the digital content or - is for it necessary for access or suitable for downloading any solution for the consumer, or on a physical or virtual device selected by the consumer for this purpose.
The Seller must ensure that the consumer is informed that the digital content is such updates - including security updates - that are digital content or digital content are necessary to maintain the contractual nature of the service, as well as to receive them.
If, under the contract, digital content is supplied for a certain period of time, the conformity of the performance with the contract must be ensured for the entire duration of the contract. If the consumer does not install within a reasonable period of time the updates provided by the Seller, the latter is not liable for the failure of the service if it concerns only the relevant update resulting from its failure to apply, provided that
the Seller has informed the consumer of the availability of the update and of the consequences of the consumer's failure to install it; and the consumer's failure to install the update or its incorrect installation is not due to the incompleteness of the installation instructions provided by the Seller.
Defective performance cannot be established if the consumer is provided with separate information at the time of conclusion of the contract received that a specific property of the digital content differs from the requirements specified herein, and when the contract is concluded, the consumer must explicitly declare this deviation accepted.
The Seller performs incorrectly if the fault of the digital content service is that the consumer is digital arises from its unprofessional integration into his environment, provided that the integration of the digital content was carried out by the Seller, or the integration was carried out by the Seller carried out under his responsibility; obsession digital content must be integrated by the consumer, and the unprofessional integration by the Seller was caused by
deficiencies in the integration instructions provided by
If the contract is for digital content or the digital service for a specified period of time has continuous service, the Seller is liable for the digital content for a defect, if the defect occurs during the period specified in the contract, or becomes recognizable.
If the contract is for a single service or a series of individual acts of service has until proven otherwise, it must be assumed that from the date of performance one within one year, the defect recognized by the consumer already existed at the time of performance. If it is not performed at the same time, the seller is in default if he proves that the digital environment of the consumer is not compatible with the technical requirements of the digital content or digital service and the contract has informed the consumer in a clear and comprehensible manner before its conclusion.
The consumer is obliged to cooperate with the Seller so that the latter - from the technical point of view of the devices available and requiring the minimum intervention for the consumer who uses them - can ensure that the cause of the error is the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate after the Seller has informed him of the obligation in a clear and comprehensible manner before the conclusion of the contract, the consumer has the burden of proving that the defect recognized within one year of completion already existed at the time of completion, the obsession the service affected by a recognized error during the contractual period, the service during the period of performance according to the contract, was not in accordance with the contract.
Implied warranty
In which cases can implicit warranty rights be exercised?
In case of defective performance by the Seller, you may assert an implied warranty right in accordance with the provisions of the Hungarian Civil Code and, in the case of a consumer contract, Government Decree 373/2021.
(VI.30.).
What rights do you have under your implied warranty claim?
Depending on your choice, you may assert the following implied warranty rights:
You may request repair or replacement, unless compliance with this warranty right is impossible or involves disproportionate expenses on the part of the Seller compared to the alternative remedy. If you have not requested or have not been able to request repair or replacement, you may request a proportional reduction in the price or, as a last resort, you may withdraw from the contract.
You have the right to switch from the warranty right you have chosen to another, but you will have to bear the cost of the change, unless it is justified or made necessary by the behavior of the Seller.
In the case of a consumer contract, in the absence of proof to the contrary, it is presumed that any defect detected within one year of delivery of the product or product containing digital elements existed at the time of delivery, unless such presumption is incompatible with the nature of the product or the defect.
In the case of Second-hand Products, warranty and guarantee rights deviate from the general rules. Functional defects may also occur in the case of Second-hand Products, but the circumstances under which the consumer could expect the occurrence of certain defects must be taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent and, accordingly, it cannot be expected that a Second-hand Product will be of the same quality as a newly purchased product. Therefore, the Buyer can only assert his warranty rights in relation to defects that arise from the used nature of the Product and that occur independently of this nature. If the Second-hand Product is defective and the Buyer who qualifies as a consumer has received information about this defect at the time of purchase, the Service Provider shall not be liable for the defect.
The Seller may refuse to make the product compliant with the contract if repair or replacement is impossible or involves disproportionate expense on the part of the Seller, taking into account all the circumstances, including the value represented by the product in perfect condition and the seriousness of the breach of contract.
The consumer, depending on the seriousness of the breach of contract, can ask for a proportional reduction of the consideration or even the termination of the sales contract if
the Seller has not carried out the repair or replacement, or has carried out the repair or replacement but has not complied, in whole or in part, with the following conditions:
The Seller shall collect the replaced product at his own expense
if the repair or replacement requires the removal of a product which, in accordance with the nature and purpose of the product, had been put into operation before the defect was detectable, the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into operation of the replacement or repaired product, or the assumption of the costs of such removal and putting into operation. the Seller has refused to make the product compliant with the contract
a repeated defect in performance occurs, despite the Seller having attempted to make the product compliant with the contract
the seriousness of the violation is so significant as to justify an immediate reduction in price or immediate termination of the sales contract, or
the Seller has not undertaken to make the product compliant with the contract, or it is evident from the circumstances that the company will not make the product compliant with the contract within a reasonable time or without significant damage to the interests of the consumer.
If the consumer wishes to terminate the sales contract in relation to defective performance, the burden of proving the irrelevance of the defect lies with the Seller.
The Consumer has the right to withdraw the remainder of the purchase price, in whole or in part, depending on the severity of the breach of contract, until the Seller fulfills its obligations regarding the conformity of the performance to the contract and the defective performance.
As a general rule
The Seller shall return the replaced product at his own expense
If the repair or replacement requires the removal of a product which, in accordance with the nature and purpose of the product, was put into operation before the defect was detectable, the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into operation of the replacement or repaired product, or the assumption of the costs of such removal and putting into operation.
The reasonable time for repairing or replacing the product will be calculated from the moment the Consumer notified the company of the defect.
consumer notified the company of the defect.
The Consumer must make the product available to the company so that it can carry out the repair or replacement.
The reduction in the consideration is classified as commensurate if its amount is equal to the difference between the value of the product that the Consumer would receive if the Seller's performance were contractual and the value of the product actually received by the Consumer.
The Consumer's implicit guarantee right to terminate the sales contract may be exercised with a legal declaration addressed to the Seller expressing the decision to terminate.
If the defective performance concerns only a certain part of the product delivered under the contract and the conditions for exercising the right of withdrawal are met in relation to that part, the Consumer may withdraw from the sales contract only in relation to the defective product, but may also withdraw from the sales contract in relation to any other product purchased together with the defective product if the Consumer cannot reasonably be expected to keep only the products that comply with the contract.
If the Consumer terminates the sales contract in whole or in relation to part of the products delivered under the sales contract,
The Consumer shall return the product in question to the Seller at the Seller's expense, and the Seller shall immediately refund to the Consumer the purchase price paid in relation to the product in question, as soon as the Seller receives the product or proof of the return of the product.
Within what period can I assert my right to the implied warranty?
You are obliged to report the defect after having detected it without delay. A defect reported within two months of its detection will be considered a defect reported without delay. However, please note that no implied warranty rights can be asserted beyond the two-year limitation period that begins with the completion of the contract.
The limitation period does not include the duration of the repair, during which the Buyer cannot use the Product in accordance with its intended use.
As regards the part of the product that has been repaired or replaced, the limitation period for implied warranty claims will start running again. This rule also applies when, following the repair, another defect occurs.
If the subject matter of the contract between a consumer and a business is a second-hand product, the parties may agree on a shorter limitation period, but in any case a limitation period of less than one year may not be validly stipulated.
Against whom can the right to the implied warranty be enforced?
You may assert your implied warranty rights against the Seller.
What are the other conditions for asserting one's right to the implied warranty?
To assert your right to the implicit guarantee within one year from the performance, there are no other conditions than the notification of the defect, provided that you demonstrate that the Product was supplied by the Seller. However, after the expiry of the period of one year from the performance, you are required to demonstrate that the defect detected by you already existed at the time of the performance.
Product Responsibility
In which cases can you exercise your product liability rights?
In the event of a defect in a material good (Product), you may, at your option, assert implied warranty or product liability rights.
What rights do you have under your product liability claim?
In case of a product liability claim, you can only request the repair or replacement of the defective product.
In which cases is the product considered defective?
A product is classified as defective if it does not meet the quality requirements in force at the time of placing it on the market or if it does not present the properties included in the description provided by the manufacturer.
Within what time frame can I assert my product liability claim?
You can assert your product liability claim within two years from the time the product was placed on the market by the manufacturer. After this period has expired, you lose the right to assert a product liability claim.
Against whom and under what other conditions can you assert your product liability claim?
You can only assert your product liability claim against the manufacturer or distributor of a tangible thing. To assert a product liability claim, you must prove the defect of the product.
In which cases is the manufacturer (distributor) exempted from product liability?
The manufacturer (distributor) will be exempted from product liability obligations only if he is able to demonstrate that:
did not manufacture the Product or did not place it on the market in the course of its commercial activity, or
according to the state of the art, the defect was not detectable at the time the Product was placed on the market, or
the defect of the Product arises from the application of laws or regulatory provisions prescribed by the authorities.
The manufacturer (distributor) must demonstrate only one of the above-mentioned causes.
Please note that you cannot assert an implied warranty claim and a product liability claim at the same time, in parallel with the claim for compensation based on the same defect. However, in the event that the implied warranty claim has been upheld, you may assert product liability against the manufacturer with respect to the replaced Product or its repaired parts.
Warranty
In which cases can you exercise your warranty rights?
Pursuant to Government Decree 151/2003 (IX.22.) on the mandatory warranty for certain durable goods, the Seller has a warranty obligation in relation to the sale of new durable goods listed in Annex 1 of the Decree (e.g. technical goods, tools, machines), as well as their accessories and components within the scope of application specified therein (hereinafter, for the purposes of this section, jointly referred to as consumer goods).
The rights arising from the guarantee can be asserted with a guarantee certificate, which cannot be made a condition for the return of the opened packaging of a consumer product by the consumer. The guarantee certificate in case of failure to make it available to the consumer, the conclusion of the contract is proven to be considered if the receipt confirming the payment of the consideration - as regards the general sales tax invoice or the receipt issued by law - presented by the consumer. In this case, the rights arising from the guarantee can be asserted with the receipt confirming the payment of the consideration.
Furthermore, the seller may voluntarily assume the warranty obligation, in which case he must provide a warranty declaration to the buyer who qualifies as a consumer.
The guarantee declaration must be made available to the Consumer on a durable medium, at the latest upon delivery of the product.
The warranty statement must include the following
a clear statement that if the product is delivered defectively, the Consumer will be entitled to exercise his implicit warranty rights provided by law free of charge, rights which will not be affected by the warranty
the name and address of the guarantor the procedure that the Consumer must follow to assert the guarantee rights the indication of the product for which the guarantee has been assumed and the conditions of the guarantee.
What rights does the consumer have under the mandatory guarantee and within what time frame can he exercise them?
Warranty rights
Under the warranty rights, the Buyer may request the repair or replacement of the product, a reduction in the price in the cases provided for by law or, as a last resort, withdraw from the contract if the debtor has not provided for the repair or replacement, or has not fulfilled this obligation within an appropriate period taking into account the interest of the right holder, or if the interest of the right holder in the repair or replacement has ceased.
The Buyer, at his choice, may assert his request for repair directly at the registered office of the Seller, any office or branch, or at the repair service indicated by the Seller on the warranty certificate.
Deadline for claiming the right
Warranty rights can be asserted within the warranty period, pursuant to Government Decree 151/2003.
(IX. 22.) the following:
- one year for goods whose purchase price reaches HUF 10,000 but does not exceed HUF 100,000,
- two years for goods whose purchase price reaches HUF 100,000 but does not exceed HUF 250,000,
- three years for goods with a purchase price exceeding 250,000 Hungarian forints.
Failure to comply with the above terms will result in the forfeiture of warranty rights, however, in the event of repair of consumer goods, the warranty period will be extended by the period of time during which the Buyer will not be able to use the Product in accordance with its intended use due to the lack of adequate protection.
Product in accordance with its intended use due to the defect, from the date of delivery for repair.
The warranty period begins on the day the consumer goods are delivered to the Buyer or on the day of commissioning if this has been carried out by the Seller or its agent.
If the Buyer has the consumer goods put into operation more than six months after delivery, the starting date of the warranty period shall be the day of delivery.
Warranty Claims Management Rules
When arranging the repair, the Seller will undertake to carry it out within 15 days. The term for the repair starts from the day of acceptance of the consumer goods for repair.
If the duration of the repair or replacement exceeds fifteen days, the Seller is required to inform the Buyer of the expected duration of the repair or replacement.
If, during the first repair of the consumer good during the warranty period, the Seller determines that the consumer good cannot be repaired, the Seller is obliged to replace the consumer good within eight days, unless otherwise instructed by the Buyer. If replacement of the consumer good is not possible, the Seller is obliged, within eight days, to refund to the Buyer the purchase price indicated in the proof of payment for the consumer good - invoice or receipt issued in accordance with the Value Added Tax Act - submitted by the consumer.
By accepting the GTC, the Buyer also agrees to receive the necessary information electronically or in another manner suitable to demonstrate receipt of the information by the Buyer.
If the Seller cannot repair the consumer goods within 30 days:
the repair may be carried out within a longer period, provided that the Buyer agrees to it, or
If the Buyer does not agree to the execution of the repair within a longer period or has not made any declaration in this regard, the consumer goods must be replaced within eight days of the unsuccessful expiry of the thirty-day period, or
If the Buyer does not agree to carry out the repair within a longer period or has not made any declaration to this effect, but the replacement of the consumer goods is not possible either, the purchase price indicated on the invoice or receipt for the consumer goods will be refunded to the Buyer within eight days of the unsuccessful expiry of the thirty-day period.
If the consumer goods are defective for the fourth time, the Buyer shall be entitled to:
request the repair from the Seller, or
instead of requesting repair, request from the Seller a proportional reduction of the purchase price, pursuant to point b) of paragraph 1.
Seller pursuant to point b) of paragraph (2) of Article 6:159 of Act V of 2013 on the Hungarian Civil Code, or instead of asserting a claim for repair, repair the consumer good or have it repaired at the expense of the Seller pursuant to point b) of paragraph (2) of Article 6:159 of Act V of 2013 on the Hungarian Civil Code: 159 of Act V of 2013 on the Hungarian Civil Code, or if the Buyer has not exercised such rights (repair, price reduction, having the consumer goods repaired) or has not made any declaration in this regard, the consumer goods will be replaced within eight days or, if the replacement of the consumer goods is impossible, the purchase price stated on the invoice or receipt for the consumer goods will be refunded to the Buyer within eight days.
Consumer goods falling under the mandatory warranty under Government Decree 151/2003, which are installed with a fixed connection, which weigh more than 10 kg or which cannot be carried as hand luggage on public transport, must be repaired, with the exception of vehicles, at the place where they are used. If the repair cannot be carried out at the place of operation, the company or, in the event of a complaint made directly to the repair service, the repair service must organize the dismantling and installation, as well as the delivery and return of the consumer good.
Exceptions to the warranty
The provisions contained in this document under the heading "Rules for handling warranty claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, cars, caravans, campers, campers with trailers, trailers and motor boats. Even in the case of these Products, however, the Seller is required to make every effort to satisfy the repair request within 15 days.
If the duration of the repair or replacement exceeds fifteen days, the Seller is required to inform the Buyer of the expected duration of the repair or replacement.
What is the relationship between warranty and other warranty rights?
Warranty rights exist in addition to guarantee rights (product liability and implied warranty); however, a fundamental difference between general warranty rights and the guarantee is that the burden of proof is more favorable to the consumer in the case of the guarantee.
The seller's voluntary guarantee commitment during the mandatory guarantee period may not include conditions that are more disadvantageous for the consumer than the rights provided for by the mandatory guarantee regulations. Subsequently, however, the terms of the voluntary guarantee are free to be determined, however, the guarantee may not affect the consumer even in this resulting case - including thus the existence of rights based on the accessory guarantee.
Replacement request within three working days
The request for replacement within three working days also applies to purchases in web shops. The request for replacement within three working days can be asserted for new consumer goods pursuant to Government Decree 151/2003. (IX. 22.) which prescribes that if a person asserts a request for replacement within three working days, the Seller will consider that the Product was defective at the time of sale and will replace it without delay.
In which cases will the Seller be exempted from the warranty obligation?
The Seller will be released from the warranty obligation only if he can prove that the cause of the effect occurred after the performance.
Please note that you cannot assert an implied warranty claim and a warranty claim, or a product liability claim and a warranty claim at the same time based on the same defect, but you are otherwise entitled to warranty claims independently of the warranty claims.
Information on product liability and implied warranty in relation to the guarantee of conformity of the Products in the case of Purchasers who do not qualify as consumers
General Rules of Implied Warranty Rights
A Buyer who does not qualify as a consumer may assert, at his choice, the following implicit warranty rights:
You may request repair or replacement, unless compliance with the warranty right of your choice is impossible or would involve disproportionate costs on the part of the Seller compared to the alternative remedy. If you have not requested or have not been able to request repair or replacement, you may request a proportional reduction in the fee, you may repair the defect yourself or have it repaired at the Seller's expense or, as a last resort, you may withdraw from the contract.
You have the right to make a change unless it is justified or made necessary by the Seller's behavior.
In the case of second-hand products, the warranty and guarantee rights deviate from the general rules. The defect of
defective performance may also occur in the case of second-hand Products, but the circumstances under which the consumer could expect the occurrence of certain defects must be taken into account. Due to obsolescence, the occurrence of certain defects becomes more and more frequent and, consequently, it cannot be expected that a second-hand Product will be of the same quality as a newly purchased product. Therefore, the Buyer can only assert his warranty rights in relation to defects that arise from the used nature of the Product and that occur independently of this nature. If the second-hand Product is defective and the Buyer who qualifies as a consumer has received information about such defect at the time of purchase, the Service Provider shall not be liable for such defect.
In the case of purchasers who do not qualify as consumers, the deadline for asserting implicit warranty rights is 1 year from the day of performance (delivery). Product liability and warranty
Only buyers who qualify as consumers will have product liability rights and rights under the mandatory warranty. If the Seller provides a voluntary warranty for the Product, it will indicate this separately during the purchase of the Product.
If the manufacturer provides a manufacturer's warranty that also covers purchasers who do not qualify as consumers, such claims may be asserted directly against the manufacturer.