Order Information

• First, check your email client's SPAM and PROMOTION folders!
• If you don't find it, you probably entered an incorrect email address.
• Contact us to correct your email address! In this case, do not forget to identify yourself with something, such as your name and shipping address!

You can track the status of your order in your account.

To track your package, scroll down to the delivery methods page!

To cancel your order, contact our customer service in the Contact section!

You can cancel an order if it is not yet closed . If the order has been completed successfully and we have sent the package by courier, you can only return it.

If you do not receive the package, the system will automatically blacklist you, so you can only order later by paying in advance. Thank you for your understanding.

• It is rare that for some reason you do not receive the expected product. For example, the product is different from the photo on the website, or the size of the package does not match the size of the label.
• It is also possible that the product was damaged during transport or has a manufacturing defect.
• In this case, please send a photo to sales@fansbrands.com and we will investigate the order!
• If, after a preliminary investigation, we believe that your complaint is justified, we will collect the product at our expense and send you a replacement product or refund your money.

• The invoice will be sent to the email address provided at the end of the order.
• Please also check your SPAM and promotional folders!

Did you later realize that you ordered the wrong size, or do you want to add something to your order, or maybe you couldn't choose a gift?

• As long as the order has not been completed , it is possible to request a change.
• You can request a change of delivery address by contacting the courier.
• You can also send an email, but during working hours on weekdays, it is better to request a change by phone, as it will be processed faster.