Delivery Information

• Delivery by UPS or GLS courier
• Delivery time in Italy: 3-5 working days
• Delivery cost in Italy: 9,90 EUR
• Over 150 EUR free delivery
• Customer service, order processing and delivery are suspended on weekends and holidays.

The package number is shown in the email sent by the courier.

• The courier's customer service will be able to provide you with the details of the delivery of your package.
  
• GLS Parcel Tracking: Click here to check the delivery status of your parcel by entering your parcel number.
  
• UPS Package Tracking: Click here to check the delivery status of your package by entering your package number.
  
• GLS website, further contacts: click here
  
• UPS website, further contacts: click here

Are you sure you are late? Delivery times are for working days. Courier services are not available on weekends, holidays and bank holidays.

• The parcel number is shown in the email received from the courier.
  
• Use the parcel number to check the status of your parcel on the courier's website: GLS , UPS
  
• If several working days have passed since the last update, please contact the courier's customer service: GLS , UPS
  
• You can track your order status only on our website, which is closed when the package is handed over to the courier.

To change the delivery address, contact the courier.

• IMPORTANT! Please enter your email address and phone number correctly when ordering!
• Before delivery, the courier will notify you of the expected delivery time by email.
• Contact the courier using one of the contact details provided in the message.

• It is not possible to unpack the package before receiving it.
• If you are unsure about the contents of the package, if the packaging is damaged or if you have ordered fragile products, make a video of the unpacking process to clearly show the products.
• In case of damage or shortage, the claim will be forwarded to the carrier and registration can speed up the evaluation and help the process to be successful.

• The package will be returned to us.
• If you paid in advance, we will initiate the refund with the relevant service provider.
• In accordance with the law, we will refund you the amount minus the shipping costs.
• If the carrier charges an additional amount for the return, we will also charge the customer this amount, in accordance with the law.
• In the future it will be possible to place an order in our shop only by paying in advance.